FAQ

​How Do I Place An Order?

To order a SAUNA please call us at 818-787-4701 or email us at info@nordic-sauna.com. We will put together a bid with accurate quote. For accessories you may order through our website or place an order over the phone. If you have any questions about our products please do not hesitate to call us 818-787-4701!  

 

Payment and Shipping

We primarily use UPS and USPS to send out our smaller items. For the saunas, sauna kits, and other pallet sized orders we use freight shipping. Further shipping questions can be directed to info@nordic-sauna.com or you may call us at 818-787-4701.

​Secure Ordering & Payment Options

 

You may order any of the items from our online store with our check out cart or you may call and order over the phone. If you are interested in purchasing a larger item, such as a sauna, please call us and we can put together an accurate bid which will include the cost of materials, additional requested upgrades, custom designs, shipping and/or installation. Please allow additional time for bids.

 

We accept Visa, Master Card, Discover or personal check. Orders may be placed over the phone with credit card or debit card. Personal checks may be paid via mail or in person at our store. For the address and directions to our store please see our Contact page. 

Returns & Refunds

 

Disclaimer: Any return that is received will be subject to a minimum 25% restocking fee, plus actual shipping cost if it exceeds the 25% fee. Custom ordered items are not returnable.

Any shipping problems because of an incomplete address, not being present for delivery, no mail receptacle, or other reasons beyond the courier's control will also be subject to an additional shipping fee.